After you place your order we begin processing it immediately. Before your order enters the painting process, it may be possible to cancel or change your order, but once your order enters into the painting process, it cannot be canceled.
We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your order, you may return it within 365 days of receipt and receive a full refund for the price of the painting, minus shipping and handling costs. Shipping charges will be refunded only if the return is for a painting that arrived damaged. In all other cases the customer must pay for shipping the painting back to our studio. Custom orders are not covered by this guarantee and cannot be returned for a refund as it will be impossible to sell them to another customer.
Returned products must be returned in new or unused condition and contain all original materials included with the shipment for a full refund. We cannot replace or provide credit for a returned product that is incongruent with the condition of your original order(s).
We strongly encourage you to return your product via a trackable method. We cannot replace or provide credit for any product lost during return shipping.
Please visit our Returns by Mail Instructions below for more instructions pertaining to returning products by mail.
Once we receive the returned painting, we will credit your original method of payment. You can expect to receive your refund within 5-10 business days after we receive the returned painting. In many cases you will receive a refund sooner, but we estimate 5-10 business days after we receive the returned painting because of the time required for product inspection at our returns studio (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your order.
Returns by Mail Instructions
Please email us at firstname.lastname@example.org to inform us that you would like to return an order for a refund. Be sure to specify the reason for the return. We will then get back to you with shipping instructions. We will issue a refund only if you follow our shipping instructions. Failure to follow these instructions may result in a penalty of up to $75.00 per painting.
Include the product you wish to return along with all original packing materials.
Return the product via a trackable method to ensure that the product is not lost during shipping. We cannot issue a refund for lost products.